Sonicare troubleshooting and faqs if you have encountered any issues with the performance of your sonicare toothbrush or airfloss please check the troubleshooting section below.
Philips sonicare electric toothbrush problems.
If the flashing light turns off at some point during charging this is normal.
If your toothbrush still won t turn on keep reading.
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If consulting this page or the user manual for your product does not resolve the issue or you determine the brush requires repair or replacement contact philips sonicare.
Providing the fault falls under warranty terms this should be resolved for you.
Press the power button the top button is the power button and the bottom one changes the mode.
If you see the battery indicator light blinking or if you hear a beep it means that your toothbrush is charging.
The mode button will not turn the toothbrush on so be sure that you are pressing the correct button.
Most products come with a 2 year warranty from sonicare.
In such a case where this does not resolve your problem at the end of the troubleshooting you will be able to register your product for exchange free of charge warranty terms and conditions apply.